| A |
If your handset is on
the handset compatibility list then you will be able
to use our content. If it is not listed, the content
will not function with your handset. Make sure that
you check that you have chosen the type of content that
is
supported by your handset. |
| Q |
How
does the service work? |
| A |
For Monophonic ringtones,
wallpapers and operator logos you send your content request
by SMS, we will interpret your request and deliver the
content directly to your handset via SMS.
For
Truetones, Polyphonic ringtones, colour images you send
your content request by SMS. You will receive a SMS message
with a WAP link to your content. Then you activate the
link (this is unique for every make of handset) your
phone will open a WAP session and connect to the content
WAP site. You will be asked “Download content name” to
this you reply “yes” normally the green button
on your handset. The content will then be downloaded
to your handset. Do not forget to save the content on
your handset.
|
| Q |
I
have sent my content request, but not
received any reply. |
| A |
In some cases, it may
take a little more time to deliver content to you. If
you have still not received content after 2 hours, please
send us an email using the contact
form and we will try
to resolve your problem. |
| Q |
I have sent my content request and
have received a thank you message,
but not the ringtone. |
| A |
There may have been
a problem. Check the compatibility of
your handset and that your WAP service is activated,
if this is OK then
contact the helpdesk by filling out the contact
form. |
| Q |
I
have sent my content request and have
received a thank you message and the
content. However the content does not
play. |
| A |
It
is likely that your hand set is not
compatible. Please check the handset
compatibility list. |
| Q |
I
have sent my content request, but keep
getting error messages. |
| A |
Using the contact
form you can inform the helpdesk about the problem. You will
need to state the code you are sending, the number you
are sending it to and we will try to resolve your problem. |
| Q |
How
many ringtones can I download and store? |
| A |
This is dependant on
your handset and if your SMS inbox is full. You may need
to make space in your SMS inbox by deleting existing
messages. In addition you may have to overwrite an existing
ringtone to be able to save your new ringtone. |
| Q |
Can
I send the ringtone to a friend? |
| A |
No.
However your friend can request a ringtone
directly, in the same way you did. |
| Q |
How
will I be charged for the service? |
| A |
For prepaid customers
payment will be removed from your account immediately.
For contract customers payment will be added to your
bill. |
